Introduction

On the website, Kustor & Pollux allows the customer to order products from the brand Kustor & Pollux (hereafter "the product (s)" according to these general conditions. 

Any order placed with Kustor & Pollux therefore implies the customer's unconditional acceptance of these terms and conditions. The present general conditions can be modified at any time and without notice by Kustor & Pollux.

 

Products and Conformity

The products made available for sale are presented on the www.kustorandpollux.com website and are defined by a product description.

While we take every precaution to ensure that the products are described accurately through the photos available on the website, some details (such as color, prints or texture) may vary depending on the resolution of your screen and thus differ slightly from the product you receive. 

All products are handmade and therefore unique. Products may vary slightly from the online photos.

 

Customer's Obligations

The customer declares that he/she is at least 18 years of age and has the legal capacity or parental permission to place an order on the site. 

The customer agrees to provide Kustor & Pollux truthful and necessary information required to carry out the service, subject of the present conditions as it is requested online and according to one’s individual situation, in particular one’s surname, first name, address, telephone and valid e-mail address.

The customer is responsible for the consequences resulting from false or inaccurate information transmitted or whose recovery would be unlawful. 

Once the order has been placed, Kustor & Pollux will send an e-mail to the customer confirming the order. Kustor & Pollux shall inform the customer of the shipment of the products.

 

Orders

An order will only be valid after acceptance of payment. 

Kustor & Pollux reserves the right to cancel or refuse an order in case of previous litigation(s) with the customer regarding a previous order. 

Kustor & Pollux can only accept orders within the limits of available stock. The brand will inform the customer of the availability of the products sold on its website at the time of the order confirmation.  

If, despite Kustor & Pollux's vigilance, a product becomes unavailable, Kustor & Pollux will inform the customer by e-mail as soon as possible. The customer will then be able to cancel their order and be reimbursed, if necessary, the sum(s) already paid. 

The permanent or temporary unavailability of Kustor & Pollux shall in no way engage the responsibility of Kustor & Pollux, nor shall it give rise to any right to compensation or supplemental damages in favour of the customer. 

 

Price

The prices displayed on the website are indicated in euros including all taxes, excluding shipping costs, handling costs and packaging costs. 

The shipping costs, handling costs, and packaging will be indicated in the customer's cart, before the final order confirmation. 

Prices may be changed at any time, without prior notice and in particular in the event of changes in tax or economic data. The articles will be invoiced on the basis of the prices practiced at the time of registration of the order. 

 

Payment

Online payments are subject to validation by the issuer of your card, Kustor & Pollux cannot be held responsible if the issuer decides for any reason to decline a payment. We also require a pre-authorization of your card and the products ordered will not ship until this pre-authorization check has been completed. Please note that some card issuers may request payment for online service charges for which we are not responsible.